Terms of service
Overview
These Terms of Service apply to your use of the LUXCOLL website and purchases made through our online store.
Website Use
You agree to use the website lawfully and not to interfere with its operation, security, or availability.
Product Information
We aim to provide accurate product descriptions, images, sizes, colors, materials, pricing, availability, and other product information. Product details may vary by item, and customers should review the applicable product page before ordering.
Prices and Availability
Prices, product availability, product options, and applicable charges are displayed during the shopping and checkout process.
The applicable currency and final total amount payable will be shown at checkout before you complete your order.
We may correct obvious errors in product information, pricing, or availability and may contact customers if an order is affected by such an error.
Orders
Submitting an order does not prevent us from reviewing the order for payment authorization, product availability, fraud prevention, security, or other legitimate operational reasons.
An order may not enter processing until payment has been confirmed and applicable order checks have been completed.
Payment
Payment must be completed using an available checkout payment method. Orders may be subject to payment authorization, verification, or security checks.
Payment terms and available payment methods are described in our Payment Policy.
Shipping
Shipping and delivery are governed by our Shipping Policy.
Delivery estimates are not guarantees and may be affected by circumstances outside our reasonable control.
Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Nothing in these Terms is intended to remove, restrict, or exclude any consumer rights or remedies that cannot lawfully be excluded or limited.
Order Cancellation
If you need to request cancellation or modification of an order, please contact us as soon as possible.
Requests are reviewed based on the processing status of the order and may not be possible after processing or shipment has begun.
Intellectual Property
Unless otherwise indicated, website content provided by LUXCOLL, including text, graphics, logos, and other materials, may not be copied, reproduced, distributed, or used commercially without appropriate authorization.
Third-Party Services
Our store may use third-party services or provide links to third-party websites. Those services and websites may have their own terms and privacy policies.
Website Information and Errors
We aim to keep website information accurate and current, but occasional typographical, pricing, availability, or other errors may occur.
We reserve the right to correct such errors and, where appropriate, contact customers affected by an order containing an obvious error.
Limitation of Liability
To the extent permitted by applicable law, LUXCOLL is not responsible for losses arising from matters outside our reasonable control or from use of the website in a manner not permitted by these Terms.
Nothing in these Terms excludes, restricts, or limits any rights, guarantees, remedies, or liabilities that cannot lawfully be excluded, restricted, or limited.
Changes to These Terms
We may update these Terms from time to time. Updated terms will be published on this page with a revised Last Updated date.
Governing Law
These Terms are governed by the laws of Queensland, Australia, to the extent permitted by law.
This does not limit any mandatory consumer protection rights or remedies that apply to a customer's purchase under applicable law.
Contact
Store Name
LUXCOLL
Email
hello@luxcoll.com
Phone
+61 417 116 184
Business Address
63 Temora Street, GRACE MERE, QLD 4702, Australia
Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
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