Refund policy
Return Window
Eligible products can be returned within 30 days after delivery.
Return Conditions
To be eligible for a change-of-mind return, an item must be unused, unworn, unwashed, unaltered, and in its original condition. All original tags, packaging, and included accessories must be returned with the item.
How to Start a Return
Please contact hello@luxcoll.com before sending an item back. Include your order number and a brief description of the reason for the return.
We will review your request and provide the appropriate return instructions and return address.
Do not send a return to the business address shown on this website unless we have specifically instructed you to do so.
Return Shipping Costs
For eligible change-of-mind returns, the customer is responsible for the return shipping cost.
If an item is incorrect, damaged, or defective due to an issue attributable to LUXCOLL or the product, LUXCOLL will be responsible for the applicable return shipping cost.
If a return is required for a reason attributable to the customer, the customer is responsible for the applicable return shipping cost.
Restocking Fee
No restocking fee is charged.
Return Review and Refund Processing
Once an approved return has been received, we will review and process the return within 1–3 business days.
After the applicable refund has been issued to the original payment method, your bank, card issuer, or other payment provider may require additional processing time before the funds appear in your account.
Items That Do Not Qualify for a Change-of-Mind Return
Items that have been used, worn, washed, altered, damaged after delivery, or returned without the required original tags, packaging, or accessories will not be eligible for a change-of-mind return.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us before returning the item. We will review the issue and provide appropriate instructions.
If the issue is attributable to LUXCOLL or the product, LUXCOLL will be responsible for the applicable return shipping cost.
Order Cancellation
If you need to request cancellation of an order, please contact us as soon as possible. Cancellation requests cannot be guaranteed after processing or shipment has begun.
Consumer Rights
This policy does not limit any consumer rights or remedies that cannot lawfully be excluded or restricted under applicable law.
Contact
Store Name
LUXCOLL
Email
hello@luxcoll.com
Phone
+61 417 116 184
Business Address
63 Temora Street, GRACE MERE, QLD 4702, Australia
Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
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