Shipping policy

Last Updated: August 31,2026

This Shipping Policy applies to all orders placed on www.luxcoll.com and complies with Australian e-commerce trading standards and consumer regulations.

Business Details

Luxcoll

63 Temora Street, GRACE MERE, QLD 4702, Australia
Email: hello@luxcoll.com
Phone: +61 417 116 184
Website: www.luxcoll.com

1. Shipping Coverage

We ship Australia-wide to all states and territories including Queensland, New South Wales, Victoria, Western Australia, South Australia, Tasmania, ACT and Northern Territory. International shipping is available for selected countries.

2. Order Processing Time

All paid orders are processed and dispatched within 1–3 Australian business days (Monday–Friday, excluding national public holidays). Orders placed on weekends or public holidays will be processed on the next business day.

3. Australian Domestic Delivery Times

- Standard Shipping: 3–7 business days metropolitan areas; 5–10 business days regional and remote areas

- Express Shipping: 1–3 business days for eligible locations

Delivery times are estimates and not legally guaranteed. Delays may occur due to courier backlogs, weather or peak sale periods.

4. Shipping Fees

Shipping costs are calculated and displayed at checkout based on item weight, size and delivery location. Free standard shipping may be offered for orders meeting specified spending thresholds as advertised on the website.

5. Remote Area Surcharges

Certain remote Australian postcodes may incur additional delivery surcharges applied at checkout.

6. International Shipping

International customers are responsible for all destination country duties, taxes and customs clearance fees. We are not liable for customs delays, detention or return fees incurred internationally.

7. Address Modifications

Address changes are permitted before order dispatch via email request. No address changes can be made after shipment. Incorrect addresses provided by customers resulting in failed delivery or return will incur customer-funded return and reshipping fees.

8. Failed Delivery & Returns

If a parcel is returned due to incorrect address, unavailability or recipient refusal, customer will be responsible for return shipping costs. Refunds will be processed after deducting incurred logistics fees.

9. Lost or Damaged Parcels

Customers must notify us of lost or damaged parcels within 5 business days of estimated delivery date. We will investigate with the courier and offer replacement or refund for verified lost/damaged items in compliance with Australian Consumer Law.

10. Force Majeure

We are not liable for shipping delays caused by natural disasters, severe weather, courier network failures, industrial strikes or government restrictions.

11. Policy Updates

We may update this shipping policy periodically. Changes take effect upon website publication.

Support: hello@luxcoll.com