Shipping policy

Shipping Overview

We serve customers in the United States and other countries where our products and shipping services are currently available.

Free standard shipping is available for orders shipped to destinations where we currently offer sales and shipping services.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Processing times are estimates and may vary depending on order volume, product availability, weekends, public holidays, or other operational circumstances.

Estimated Transit Time

The estimated transit time is 6–9 business days after the order has been processed and shipped.

The estimated transit time is not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, customs procedures, or other circumstances outside our control.

Shipping Costs

Free standard shipping is provided for orders shipped to countries and destinations where our store currently offers sales and shipping services.

There are no additional shipping charges added after the order is completed. The final amount displayed at checkout is the amount applicable to your order.

Taxes, Duties & Additional Charges

The final amount displayed at checkout is the total amount payable for your order. No additional shipping charges, customs charges, duties, or other order-related fees will be requested after the order has been completed.

Tracking

After an order has been shipped, the tracking number will be added to the order information. Customers can use the tracking information associated with their order to follow the shipment.

International Orders

We offer shipping to countries and destinations where our products and shipping services are currently available.

Shipping availability and estimated delivery times may vary depending on the destination.

Customers are responsible for providing an accurate and complete shipping address when placing an order.

Delivery Issues

If your order appears to be delayed, lost, damaged, or delivered incorrectly, please contact us at hello@luxcoll.com with your order information so that we can review the issue and provide further assistance.

Address Changes

If you need to change your shipping address, contact us as soon as possible. Address changes cannot be guaranteed after an order has entered processing or shipment.

Contact

Store Name
LUXCOLL

Email
hello@luxcoll.com

Phone
+61 417 116 184

Business Address
63 Temora Street, GRACE MERE, QLD 4702, Australia

Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT