Payment Terms

Last Updated: August 31,2026

These Payment Terms govern all transactions on www.luxcoll.com and comply with Australian financial trading regulations and consumer law.

Business Information

Luxcoll

63 Temora Street, GRACE MERE, QLD 4702, Australia
Email: hello@luxcoll.com
Phone: +61 417 116 184

1. Accepted Payment Methods

We accept secure online payments via authorised Shopify checkout gateways including major credit cards, debit cards and approved third-party Australian payment services. All payment systems are PCI DSS compliant for secure transaction protection.

2. Transaction Currency & GST

All prices on this website are displayed in Australian Dollars (AUD) and include Australian GST where applicable. International orders may be subject to overseas taxes and duties payable by the recipient.

3. Payment Authorisation & Verification

All orders require full payment verification before dispatch. We reserve the right to conduct security checks, including identity verification, to prevent fraudulent transactions. Suspicious orders may be cancelled or suspended.

4. Payment Security

We do not store full credit card details on our servers. All payment data is encrypted and processed via certified secure gateways in compliance with Australian privacy and payment security standards.

5. Failed Payments

Payment failures due to insufficient funds, network errors or incorrect details will result in incomplete orders. Unpaid pending orders will expire and stock will be released automatically.

6. Refund Processing Rules

All approved refunds will be processed via the original payment method only. Refund completion takes 5–10 business days depending on bank processing times. We are not responsible for third-party financial institution delays.

7. Fraud Prevention

Malicious chargebacks, fraudulent payments or unauthorised card usage will result in order cancellation, account restriction and potential legal action under Australian law.

8. Pre-Authorisations

Temporary payment pre-authorisations may occur for security validation. Pre-authorised funds will be released automatically by your financial institution in accordance with standard banking procedures.

9. Policy Updates

Luxcoll reserves the right to update these payment terms to comply with regulatory changes or payment gateway updates. Continued website use constitutes acceptance of revised terms.

10. Enquiries

For payment issues, disputes or refund enquiries, contact our support team at hello@luxcoll.com.