Privacy policy
Last Updated: August 31,2026
This Privacy Policy complies with the Australian Privacy Act 1988 and Australian Privacy Principles (APPs). It governs the collection, use, storage, disclosure and protection of personal information of visitors and customers of www.luxcoll.com.
Data Controller Information
Brand Name: Luxcoll
Email: hello@luxcoll.com
Phone: +61 417 116 184
Address: 63 Temora Street, GRACE MERE, QLD 4702, Australia
Website: www.luxcoll.com
1. Information We Collect
We collect only necessary personal information for business operation and order fulfilment:
- Personal Identifiable Information: Full name, billing/delivery address, phone number, email address
- Transaction Data: Order history, purchased items, payment records, invoice details
- Technical Data: IP address, browser type, device information, website browsing behaviour, cookies data
- Marketing Data: Newsletter subscription status, promotional preferences and customer feedback
2. How We Collect Information
- Information actively submitted by users during registration, checkout, subscription and support enquiries
- Automatically collected technical data via website cookies and analytics tools
- Order and payment data generated during transaction completion
3. Purpose of Data Use
- Process, verify and complete customer orders, shipping and after-sales services
- Verify customer identity and prevent fraudulent transactions
- Respond to customer enquiries, support requests and after-sales issues
- Send optional marketing updates, new product launches and promotional offers (with explicit consent)
- Optimise website functionality, user experience and store operation
- Comply with Australian legal, tax and regulatory obligations
4. Third-Party Disclosure
We do not sell, trade or rent your personal information. We only share limited necessary data with compliant third-party service providers for business operation:
- Shopify (e-commerce platform and data storage)
- Authorised payment providers for payment processing and fraud checking
- Logistics and courier partners for order delivery
- Analytics tools for anonymous website traffic analysis
- Government authorities when legally required by Australian law
5. Data Retention
Personal data is retained only as long as required for business purposes and legal compliance:
- Transaction and financial records: retained for 7 years to meet Australian tax and audit requirements
- Customer account data: retained while the account is active
- Marketing preferences: retained until user unsubscribes
6. Your Australian Privacy Rights
Under the Privacy Act 1988, you have the right to access, correct and request deletion of your personal data. You may withdraw marketing consent at any time. To exercise your rights, contact us via hello@luxcoll.com. We will respond to valid requests within a reasonable timeframe.
7. Cookie Usage
Our website uses cookies to improve browsing experience, analyse traffic and provide personalised content. You may adjust cookie settings via your browser. Essential cookies are required for basic website functionality.
8. Data Security
We adopt industry-standard encryption, secure server storage and access control measures to protect personal data from unauthorised access, disclosure or misuse. While we take all reasonable precautions, no online data transmission is completely secure.
9. Cross-Border Data Transfer
Some third-party service providers may process data outside Australia. All cross-border transfers comply with Australian privacy laws with adequate data protection safeguards.
10. Minor Protection
Our products and website are intended for users aged 18 and over. We do not knowingly collect personal information from minors. Minor data will be immediately deleted upon discovery.
11. Complaints
If you believe we have breached Australian privacy laws, you may contact our support team or lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
12. Policy Updates
This policy may be updated periodically to reflect legal changes and business improvements. Updated terms take effect upon website publication.
Contact: hello@luxcoll.com | +61 417 116 184
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